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Quick Info
- Secure cloud hosting
- Secure authentication
- 1.0.0
- Feb 09, 2026
Helpscout
Read and answer customer support emails
What can this MCP do?
Accurate Search Time
Get the precise current time from the system to ensure your time-sensitive searches and filters are always accurate and up-to-date.
Delete Conversation Permanently
Completely remove a selected conversation from your account. This action is permanent and cannot be reversed, so please use with caution.
Find Any Conversation
Quickly locate any conversation, regardless of its status. This tool searches simultaneously across active, pending, and closed conversations, ensuring you always get comprehensive results and find what you're looking for.
Find Conversation Inboxes
Easily locate the customer mailbox you're looking for. You can view all available mailboxes or quickly find a specific one by name, helping you navigate to the right conversations faster.
Find Customer Conversations
Quickly locate specific customer conversations within your Helpscout account. Filter your search by selecting a single status like active, pending, closed, or spam, to find exactly what you're looking for.
Get My Agent Profile
Retrieve your current agent profile. This tool provides your unique identifier, which is essential to have before you can send replies in a conversation.
Powerful Conversation Search
Quickly pinpoint specific conversations using powerful filters. Combine multiple search terms and narrow results by customer organization to find exactly what you need, fast.
Send a Chat Reply
Adds your message to an existing conversation, letting you easily continue discussions or provide updates.
Start Customer Chat
Effortlessly begin a new conversation with any customer. This tool allows agents to proactively reach out and start a fresh chat thread.
View All Your Inboxes
Quickly get a complete list of all your customer service inboxes. Use it to see everything at a glance or when you need to find a specific inbox.
View Conversation Details
Access key details for any customer conversation. This includes the customer's ID, which is essential before you can draft a reply.
View Conversation History
See every message exchanged in a conversation, from start to finish.
How It Works
1. Install the MCP
Install Helpscout from your Simtheory workspace with one click.
2. Connect Your Account
Securely authorize access to your Helpscout account.
3. Start Using
Your AI can now interact with Helpscout on your behalf.
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